Refund policy
Return & Refund Policy
30-Day Return Policy
We offer a 30-day return policy for most items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Items must be in the same condition as when you received them: unused and in the original packaging.
- A receipt or proof of purchase is required.
14-Day Return Policy for Mushroom Growing Kits
For mushroom growing kits, we offer a 14-day return policy for customers who no longer want the item. This policy ensures that you have 14 days after receiving your kit to request a return.
To be eligible for a return:
- Items must be in the same condition as when you received them: unused and in the original packaging.
- A receipt or proof of purchase is required.
Grow Guarantee
We guarantee that your kit will grow at least one crop of mushrooms. If your kit fails to produce a crop, we will send you a replacement free of charge. Please contact us at team@smartmushrooms.com for assistance.
Cancelling an Order Before Dispatch
For the first 5 minutes after you place an order, your order is held before being sent to our fulfilment team. During that window you can cancel your order or change your delivery address or delivery method from your account at smartmushrooms.com/account, or by emailing team@smartmushrooms.com. After that, changes can only be accommodated if the order has not yet been packed.
How to Start a Return
- Contact us at team@smartmushrooms.com to initiate your return.
- Returns should be sent to: Manor Farm, Calne, SN11 8PY.
If your return is approved, we’ll provide instructions on how and where to send your package.
Important: returns sent without prior authorisation may be delayed. If you are exercising your statutory 14-day cancellation right (see below), you do not need our prior approval, but please let us know in writing so we can process the refund promptly.
Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at team@smartmushrooms.com so we can address the issue and make it right.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
- Mushroom grow kits that have been opened or tampered with.
- Sale items and gift cards.
Exchanges
The fastest way to exchange an item is to return your original purchase and place a new order once your return has been accepted.
UK & EU 14-Day Cooling-Off Period
If you are a consumer in the United Kingdom or the European Union, you have the right under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (and, for EU customers, the equivalent EU Consumer Rights Directive) to cancel your order within 14 days of receiving it, for any reason and without justification.
- Items must meet the same condition requirements as standard returns: unused, in original packaging, and with a receipt or proof of purchase.
- You are responsible for the cost of returning the item, unless the item is faulty or we sent you the wrong item.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status.
If approved, refunds will be processed to your original payment method within 14 days of us receiving the returned item (or, for statutory cooling-off cancellations, within 14 days of you notifying us, provided we have received the goods back or evidence that they have been returned).
- Please note that processing times at your bank or card issuer may add a few extra days before the funds show in your account.
- If you haven’t received your refund within 14 days of approval, contact us at team@smartmushrooms.com.
For any questions or assistance regarding returns, please don’t hesitate to reach out to us at team@smartmushrooms.com.
Last updated: 9 November 2026.