Shipping policy

  1. Order Dispatch

    • All orders are dispatched within 24-48 hours of purchase, unless they are designated as pre-orders.
    • Delivery Timeline: Orders are delivered within 2-5 business days within the UK.
    • International Shipping: Unfortunately, we do not offer international shipping at this time.

  2. Shipping Confirmation & Tracking

    • Once your order has been shipped, you will receive an email confirmation containing your tracking information.
    • Delivery Protocol: We do not require signatures upon delivery.

  3. Liability for Lost or Stolen Parcels

    • We are not responsible for any lost or stolen parcels once they have been dispatched and marked as delivered by the carrier.

  4. Customer Support

    • If you have any questions or concerns regarding your order, please email info@smartmushrooms.co.uk with your order number.
    • We aim to respond within one working day, though response times may vary during busy periods.